bigbasket.com believes in providing the highest level of customer service and is continuously innovating to meet customer expectations. Our On-time Guarantee is one such assurance where we refund 10% of the bill value if the delivery is delayed. For all your order values above Rs. 1000, we provide free delivery. A wide range of imported and gourmet products are available through our express delivery and slotted delivery service. If you ever find an item missing on delivery or want to return a product, you can report it to us within 48 hours for a ‘no-questions-asked’ refund.